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 Frequently Asked Questions
  • Q: How long will it take to repair my product?
    A: Subject to complications in repair and your approval of the initial estimate, if the required part/s is/are available, your product will be repaired in 4 days time.

  • Q: How do I know if my product is repaired already?
    A: Our representative will call you on the number provided at the time of depositing your product at the service centre and inform you.

  • Q: How can I check the status of repair?
    A: You can get in touch with us on (011) 22040318 to get information of the repair status.

  • Q: Is there warranty for the set/unit after repair?
    A: For out-warranty repairs, should a defect recur within 30 days of the repair carried out, the labor charges shall be waived-off.

  • Q: How much do I need to pay for the repair?
    A: Please click here for more information.

  • Q: Do you provide home service for Sony products? How do I request?
    A: Currently we have home service for CRT TV, Audio Hi-Fi and Home Theatre products. You may contact us to schedule arrangement at (011) 22040318.

  • Q: I purchased a Sony product overseas. May I know how to get Official Warranty from Sony India?
    A: Sony India issues warranty ONLY on products officially sold by Sony India. To get Sony products with Sony India warranty, we recommend you to buy Sony products at Sony Authorized Dealer in India.

  • Q: I purchased a Sony product overseas with Tourist Limited Warranty (TLW). May I know whether this warranty is valid In India?
    A: Please click here for more TLW information.
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